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PL Resources
Here is a small selection of the resources we offer to get you going...
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Templates
Just copy and paste and edit the text you require below
Just copy and paste and edit the text you require below
Cancellations
Reassurance for Dog Walkers
Adding a cancellation policy isn’t rude. It’s professional.
Most clients completely understand that this is your livelihood, not a hobby. Clear boundaries prevent awkward conversations later, protect your time, and actually build trust. When expectations are set kindly and upfront, everyone feels more comfortable.
You’re not being unkind. You’re being clear.
Cancellation & Changes Policy (Template)
We understand that life happens. Dogs get muddy, humans get busy, and plans sometimes change. To ensure fairness to all clients and to protect our walkers’ time, the following cancellation policy applies.
Cancellations by the Client
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Cancellations must be made with at least 24 hours’ notice before the scheduled walk.
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Cancellations made with less than 24 hours’ notice will be charged at the full rate.
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Failure to provide access to the dog or property at the scheduled time will be treated as a late cancellation and charged in full.
Same-Day Cancellations
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Same-day cancellations, including those due to work changes, weather preferences, or forgotten bookings, are non-refundable.
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This is because the time slot cannot usually be reallocated at short notice.
Illness (Dog or Owner)
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If your dog is unwell, please notify us as soon as possible.
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At our discretion, illness-related cancellations may be waived if sufficient notice is given.
Block Bookings & Regular Slots
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Regular, reserved walking slots are held exclusively for your dog.
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Repeated cancellations may result in the loss of a regular slot.
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Refunds are not given for unused walks within a block unless otherwise agreed in writing.
Cancellations by the Dog Walker
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In the rare event that we need to cancel a walk (for example, due to illness or an emergency), you will receive:
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A full refund, or
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A replacement walk, where possible.
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Weather Conditions
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Walks will continue in most weather conditions suitable for dogs.
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Walks will only be cancelled by us if conditions are deemed unsafe (e.g. extreme heat, ice, storms). In these cases, refunds or alternatives will be offered.
Agreement
By booking our services, you agree to this cancellation policy.
Facebook Post Template: Cancellation Policy
Just a quick note to keep everyone in the loop.
To make sure we can plan our days fairly and give all dogs the time they deserve, we do have a cancellation policy in place. We kindly ask for at least 24 hours’ notice if you need to cancel a walk. Cancellations made within 24 hours, or where access isn’t available at the agreed time, will be charged as usual.
This helps us manage our schedule and ensures our walkers’ time is respected. Thank you so much for your understanding and continued support. As always, if you have any questions, please feel free to message us.
Email Template: Cancellation Policy
Subject: Cancellation Policy
Hi {CLIENT_FORENAME},
I just wanted to send a quick note to keep everything clear and transparent.
To help us plan our days fairly and make sure all dogs receive the time and care they deserve, we do have a cancellation policy in place. We kindly ask for at least 24 hours’ notice if you need to cancel a walk. Cancellations made within 24 hours, or where access isn’t available at the agreed time, are charged as usual.
We completely understand that plans can change, and this policy isn’t there to be awkward or inflexible. It simply helps us manage our schedule and ensures our walkers’ time is respected.
Thank you so much for your understanding and continued support. If you ever have any questions or want to chat anything through, please feel free to get in touch.
Kind regards,
{CONTACT DETAILS}
Prices
Just copy and paste and edit the text you require below
Reassurance for Dog Walkers
Raising prices is never easy, but it’s normal and expected.
Clear communication actually builds trust rather than undermining it. Most clients completely understand that costs rise over time due to inflation, insurance, fuel, and ongoing training or business expenses.
Being upfront about changes in a friendly, professional way shows that you value your service and your clients’ dogs equally. You’re not being rude—you’re being transparent and fair.
Price Changes
We aim to provide clear, consistent pricing for all our services. Occasionally, it’s necessary to update our rates to reflect rising costs, ensure the best care for your dogs, and continue to provide a high-quality service.
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Notice: Any changes to prices will be communicated at least 30 days in advance.
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Existing bookings: Current bookings already paid for will remain at the agreed rate. New bookings after the notice period will reflect the updated prices.
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Transparency: Updated rates will always be published on our website and sent directly to all clients.
We understand that changes can feel inconvenient, but this policy ensures we can continue to provide safe, reliable, and professional care for your dogs while keeping our services sustainable. Thank you for your understanding and support.
Facebook Post Template: Price Increase
We wanted to give you a quick heads-up about a small change to our prices. From [date], our rates will be updated to reflect the rising costs of providing safe and reliable care for your dogs.
We completely understand that any change can feel unexpected, so we’re letting you know in advance and sharing the updated rates here [link to website].
Thank you so much for your continued support. This allows us to keep offering the best care, consistent walks, and happy tails for your dogs.
Email Template: Price Increase
Subject: Upcoming Price Update
Hi {CLIENT_FORENAME},
We hope you and your furry friend are doing well.
We’re writing to let you know about a small update to our rates. From [date], our prices will be adjusted to reflect the rising costs of running our service, ensuring we can continue to provide safe, reliable, and high-quality care for your dogs.
We always aim to be transparent, so here’s what this means for you:
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Any walks booked before [date] will remain at the current rate.
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New bookings after [date] will reflect the updated prices.
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Updated rates are also available on our website/facebook page [link].
We completely understand that price changes can feel inconvenient. Please know that we’ve kept increases as minimal as possible while maintaining the quality and reliability you expect from us.
If you have any questions, concerns, or need to discuss your bookings, please don’t hesitate to get in touch—we’re happy to chat.
Thank you for your continued support and trust.
Kind regards,
{CONTACT DETAILS}
Holidays
Just copy and paste and edit the text you require below
Reassurance for Dog Walkers
Everyone deserves a holiday, including dog walkers!
Taking time off is essential for your wellbeing and ensures you can continue providing the best care for the dogs you walk. Clients will understand that you need a break, especially when you give them plenty of notice. Being upfront about holiday plans is not rude—it actually helps clients plan for their dog’s care in advance and avoids last-minute stress for everyone.
Holiday Notice
We believe everyone needs a holiday, including our team of dog walkers. To make things as smooth as possible:
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Notice: We ask that holiday dates be submitted as early as possible. The longer the notice, the easier it is for clients to arrange alternative care for their dogs.
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Planning: Holiday dates will be shared with all clients in advance so they can plan around them.
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Coverage: Where possible, we aim to arrange cover so that regular walks can continue. If this isn’t possible, clients will be given clear instructions in advance.
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Flexibility: We will always try to accommodate client needs where possible, but advance notice ensures the best outcomes for everyone.
Providing holiday notice in advance helps us maintain reliable care while ensuring our team stays rested and happy.
Facebook Post Template: Holiday Notice
Just a quick note to let you know that we’re planning some holiday dates. Everyone needs a break sometimes, and giving us as much notice as possible means you can plan ahead for your dog’s care and it’s easier for us to make sure walks continue smoothly.
We’ll share the exact dates soon, and we’ll make sure to organise cover where possible. Thank you for your understanding—it helps us stay happy, healthy, and ready to care for your dogs!
Email Template: Holiday Notice
Subject: Upcoming Holiday Notice
Hi {CLIENT_FORENAME},
We hope you and your dog are doing well.
We wanted to give you a heads-up about some upcoming holiday dates. Everyone needs a break from time to time, and we want to make sure you have plenty of notice so you can plan your dog’s care around our schedule.
Here’s what this means for you:
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Exact dates of our holiday will be confirmed soon.
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We’ll do our best to organise cover for regular walks.
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The earlier we know your own requirements, the easier it is to make arrangements that work for everyone.
Giving notice in advance helps ensure that your dog continues to receive reliable care while allowing our team to take the rest they need to stay happy and healthy.
If you have any questions or would like to discuss your schedule, please don’t hesitate to get in touch.
Thank you for your understanding and support.
Kind regards
{CONTACT DETAILS}
Holidays
Just copy and paste and edit the text you require below
Reassurance for Dog Walkers
Everyone deserves a holiday, including dog walkers!
Taking time off is essential for your wellbeing and ensures you can continue providing the best care for the dogs you walk. Clients will understand that you need a break, especially when you give them plenty of notice. Being upfront about holiday plans is not rude—it actually helps clients plan for their dog’s care in advance and avoids last-minute stress for everyone.
Holiday Notice
We believe everyone needs a holiday, including our team of dog walkers. To make things as smooth as possible:
-
Notice: We ask that holiday dates be submitted as early as possible. The longer the notice, the easier it is for clients to arrange alternative care for their dogs.
-
Planning: Holiday dates will be shared with all clients in advance so they can plan around them.
-
Coverage: Where possible, we aim to arrange cover so that regular walks can continue. If this isn’t possible, clients will be given clear instructions in advance.
-
Flexibility: We will always try to accommodate client needs where possible, but advance notice ensures the best outcomes for everyone.
Providing holiday notice in advance helps us maintain reliable care while ensuring our team stays rested and happy.
Facebook Post Template: Holiday Notice
Just a quick note to let you know that we’re planning some holiday dates. Everyone needs a break sometimes, and giving us as much notice as possible means you can plan ahead for your dog’s care and it’s easier for us to make sure walks continue smoothly.
We’ll share the exact dates soon, and we’ll make sure to organise cover where possible. Thank you for your understanding—it helps us stay happy, healthy, and ready to care for your dogs!
Email Template: Holiday Notice
Subject: Upcoming Holiday Notice
Hi {CLIENT_FORENAME},
We hope you and your dog are doing well.
We wanted to give you a heads-up about some upcoming holiday dates. Everyone needs a break from time to time, and we want to make sure you have plenty of notice so you can plan your dog’s care around our schedule.
Here’s what this means for you:
-
Exact dates of our holiday will be confirmed soon.
-
We’ll do our best to organise cover for regular walks.
-
The earlier we know your own requirements, the easier it is to make arrangements that work for everyone.
Giving notice in advance helps ensure that your dog continues to receive reliable care while allowing our team to take the rest they need to stay happy and healthy.
If you have any questions or would like to discuss your schedule, please don’t hesitate to get in touch.
Thank you for your understanding and support.
Kind regards
{CONTACT DETAILS}
Every month you will receive
Best Value
Open Soon- The Pack Membership
27
Every month
For those who love learning together. Join The Pack & become part of The Dog House community. Enjoy training, ongoing support & shared learning. Perfect 4 keeping training consistent, social & fun
Valid until canceled
Regular Group Sessions
Monthly themed workshops
Online learning & training resources
Member-only group community
Priority event & class booking
Guidance on client management and best practice in pet care
Private mentor space for professional pet care providers
Resources, tools & advice for professional skill development
Step-by-step strategies handling dogs safely& effectively
Guidance on client management and best practice in pet care
Guidance & real-world insights from experienced trainers
