3a
Resources
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Templates
Just copy and paste and edit the text you require below
Just copy and paste and edit the text you require below
Contracts
Reassurance for Dog Walkers - Using Contracts
Having a contract in place is a normal and professional part of running a dog walking business.
A contract protects both you and your clients by clearly outlining expectations, services, payments, and responsibilities. Using one is not rude or distrustful—it simply ensures that everyone understands the arrangement and helps prevent misunderstandings.
Being upfront about contracts shows that you are organised, professional, and committed to providing consistent, reliable care for the dogs you walk. Clients who value your service will understand and appreciate the clarity it provides.
Providing contracts gives you confidence in your business, sets clear boundaries, and ensures that both you and your clients feel secure and respected.
You’re not being unkind. You’re being clear.
Contract Simple (Template)
Dog Walking Service Agreement
Between:
Dog Walker: [Your Name / Business Name], [Address], [Contact Details]
Client: [Client Name], [Address], [Contact Details]
Dog(s): [Name(s), Breed(s), Age(s)]
Start Date: [Date]
1. Services Provided
The Dog Walker agrees to provide dog walking services for the Client’s dog(s) at the agreed times and locations. Walks may include exercise, socialisation, and basic supervision, but do not include training or veterinary care unless otherwise agreed.
2. Payment
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Fees: £[Amount] per walk / per week / per month (delete as appropriate)
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Payment is due [weekly / monthly / per invoice] in advance unless otherwise agreed.
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Late payments may result in suspension of services until payment is received.
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Any additional services or charges (e.g., emergency visits) will be agreed in advance.
3. Cancellations & Changes
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Clients should provide at least [24/48] hours’ notice for cancellations.
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The Dog Walker may cancel or reschedule walks due to illness, emergencies, or adverse weather conditions, with notice to the Client where possible.
4. Dog’s Health & Behaviour
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The Client confirms that their dog(s) are up to date with vaccinations, flea/tick prevention, and are free from infectious disease.
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The Client must inform the Dog Walker of any behavioural issues, medical conditions, or special requirements.
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The Dog Walker reserves the right to refuse to walk any dog that may pose a risk to themselves, other dogs, or the public.
5. Liability
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The Dog Walker will take all reasonable care of the dog(s) but cannot be held liable for illness, injury, or loss unless caused by gross negligence.
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The Client agrees to indemnify and hold harmless the Dog Walker for any claims, damage, or injury caused by the dog(s).
6. Emergency Care
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In the event of illness or injury to the dog(s), the Dog Walker will attempt to contact the Client.
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If the Client cannot be reached, the Dog Walker may seek veterinary treatment at the Client’s expense.
7. Keys & Access
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The Client agrees to provide safe access to their property if necessary.
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Any keys provided will be securely stored and only used for the purpose of providing agreed services.
8. Termination
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Either party may terminate this agreement with [7/14] days’ notice in writing.
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Services may be suspended immediately if payments are overdue or the dog’s behaviour poses a serious risk.
9. Governing Law
This agreement is governed by the laws of England and Wales.
Signed:
Dog Walker: _______________________ Date: ___________
Client: ___________________________ Date: ___________
Cancellations
Reassurance for Dog Walkers
Adding a cancellation policy isn’t rude. It’s professional.
Most clients completely understand that this is your livelihood, not a hobby. Clear boundaries prevent awkward conversations later, protect your time, and actually build trust. When expectations are set kindly and upfront, everyone feels more comfortable.
You’re not being unkind. You’re being clear.
Cancellation & Changes Policy (Template)
We understand that life happens. Dogs get muddy, humans get busy, and plans sometimes change. To ensure fairness to all clients and to protect our walkers’ time, the following cancellation policy applies.
Cancellations by the Client
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Cancellations must be made with at least 24 hours’ notice before the scheduled walk.
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Cancellations made with less than 24 hours’ notice will be charged at the full rate.
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Failure to provide access to the dog or property at the scheduled time will be treated as a late cancellation and charged in full.
Same-Day Cancellations
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Same-day cancellations, including those due to work changes, weather preferences, or forgotten bookings, are non-refundable.
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This is because the time slot cannot usually be reallocated at short notice.
Illness (Dog or Owner)
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If your dog is unwell, please notify us as soon as possible.
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At our discretion, illness-related cancellations may be waived if sufficient notice is given.
Block Bookings & Regular Slots
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Regular, reserved walking slots are held exclusively for your dog.
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Repeated cancellations may result in the loss of a regular slot.
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Refunds are not given for unused walks within a block unless otherwise agreed in writing.
Cancellations by the Dog Walker
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In the rare event that we need to cancel a walk (for example, due to illness or an emergency), you will receive:
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A full refund, or
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A replacement walk, where possible.
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Weather Conditions
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Walks will continue in most weather conditions suitable for dogs.
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Walks will only be cancelled by us if conditions are deemed unsafe (e.g. extreme heat, ice, storms). In these cases, refunds or alternatives will be offered.
Agreement
By booking our services, you agree to this cancellation policy.
Facebook Post Template: Cancellation Policy
Just a quick note to keep everyone in the loop.
To make sure we can plan our days fairly and give all dogs the time they deserve, we do have a cancellation policy in place. We kindly ask for at least 24 hours’ notice if you need to cancel a walk. Cancellations made within 24 hours, or where access isn’t available at the agreed time, will be charged as usual.
This helps us manage our schedule and ensures our walkers’ time is respected. Thank you so much for your understanding and continued support. As always, if you have any questions, please feel free to message us.
Email Template: Cancellation Policy
Subject: Cancellation Policy
Hi {CLIENT_FORENAME},
I just wanted to send a quick note to keep everything clear and transparent.
To help us plan our days fairly and make sure all dogs receive the time and care they deserve, we do have a cancellation policy in place. We kindly ask for at least 24 hours’ notice if you need to cancel a walk. Cancellations made within 24 hours, or where access isn’t available at the agreed time, are charged as usual.
We completely understand that plans can change, and this policy isn’t there to be awkward or inflexible. It simply helps us manage our schedule and ensures our walkers’ time is respected.
Thank you so much for your understanding and continued support. If you ever have any questions or want to chat anything through, please feel free to get in touch.
Kind regards,
{CONTACT DETAILS}
Prices
Just copy and paste and edit the text you require below
Reassurance for Dog Walkers
Raising prices is never easy, but it’s normal and expected.
Clear communication actually builds trust rather than undermining it. Most clients completely understand that costs rise over time due to inflation, insurance, fuel, and ongoing training or business expenses.
Being upfront about changes in a friendly, professional way shows that you value your service and your clients’ dogs equally. You’re not being rude—you’re being transparent and fair.
Price Changes
We aim to provide clear, consistent pricing for all our services. Occasionally, it’s necessary to update our rates to reflect rising costs, ensure the best care for your dogs, and continue to provide a high-quality service.
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Notice: Any changes to prices will be communicated at least 30 days in advance.
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Existing bookings: Current bookings already paid for will remain at the agreed rate. New bookings after the notice period will reflect the updated prices.
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Transparency: Updated rates will always be published on our website and sent directly to all clients.
We understand that changes can feel inconvenient, but this policy ensures we can continue to provide safe, reliable, and professional care for your dogs while keeping our services sustainable. Thank you for your understanding and support.
Facebook Post Template: Price Increase
We wanted to give you a quick heads-up about a small change to our prices. From [date], our rates will be updated to reflect the rising costs of providing safe and reliable care for your dogs.
We completely understand that any change can feel unexpected, so we’re letting you know in advance and sharing the updated rates here [link to website].
Thank you so much for your continued support. This allows us to keep offering the best care, consistent walks, and happy tails for your dogs.
Email Template: Price Increase
Subject: Upcoming Price Update
Hi {CLIENT_FORENAME},
We hope you and your furry friend are doing well.
We’re writing to let you know about a small update to our rates. From [date], our prices will be adjusted to reflect the rising costs of running our service, ensuring we can continue to provide safe, reliable, and high-quality care for your dogs.
We always aim to be transparent, so here’s what this means for you:
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Any walks booked before [date] will remain at the current rate.
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New bookings after [date] will reflect the updated prices.
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Updated rates are also available on our website/facebook page [link].
We completely understand that price changes can feel inconvenient. Please know that we’ve kept increases as minimal as possible while maintaining the quality and reliability you expect from us.
If you have any questions, concerns, or need to discuss your bookings, please don’t hesitate to get in touch—we’re happy to chat.
Thank you for your continued support and trust.
Kind regards,
{CONTACT DETAILS}
Holidays
Just copy and paste and edit the text you require below
Reassurance for Dog Walkers
Everyone deserves a holiday, including dog walkers!
Taking time off is essential for your wellbeing and ensures you can continue providing the best care for the dogs you walk. Clients will understand that you need a break, especially when you give them plenty of notice. Being upfront about holiday plans is not rude—it actually helps clients plan for their dog’s care in advance and avoids last-minute stress for everyone.
Holiday Notice
We believe everyone needs a holiday, including our team of dog walkers. To make things as smooth as possible:
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Notice: We ask that holiday dates be submitted as early as possible. The longer the notice, the easier it is for clients to arrange alternative care for their dogs.
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Planning: Holiday dates will be shared with all clients in advance so they can plan around them.
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Coverage: Where possible, we aim to arrange cover so that regular walks can continue. If this isn’t possible, clients will be given clear instructions in advance.
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Flexibility: We will always try to accommodate client needs where possible, but advance notice ensures the best outcomes for everyone.
Providing holiday notice in advance helps us maintain reliable care while ensuring our team stays rested and happy.
Facebook Post Template: Holiday Notice
Just a quick note to let you know that we’re planning some holiday dates. Everyone needs a break sometimes, and giving us as much notice as possible means you can plan ahead for your dog’s care and it’s easier for us to make sure walks continue smoothly.
We’ll share the exact dates soon, and we’ll make sure to organise cover where possible. Thank you for your understanding—it helps us stay happy, healthy, and ready to care for your dogs!
Email Template: Holiday Notice
Subject: Upcoming Holiday Notice
Hi {CLIENT_FORENAME},
We hope you and your dog are doing well.
We wanted to give you a heads-up about some upcoming holiday dates. Everyone needs a break from time to time, and we want to make sure you have plenty of notice so you can plan your dog’s care around our schedule.
Here’s what this means for you:
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Exact dates of our holiday will be confirmed soon.
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We’ll do our best to organise cover for regular walks.
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The earlier we know your own requirements, the easier it is to make arrangements that work for everyone.
Giving notice in advance helps ensure that your dog continues to receive reliable care while allowing our team to take the rest they need to stay happy and healthy.
If you have any questions or would like to discuss your schedule, please don’t hesitate to get in touch.
Thank you for your understanding and support.
Kind regards
{CONTACT DETAILS}
Invoices
Just copy and paste and edit the text you require below
Reassurance for Dog Walkers
Everyone deserves to be paid for the work they do, including dog walkers!
Sending invoices and asking for payment is a normal, professional part of running your business. Clients generally understand that timely payments are essential for maintaining consistent care for their dogs. Being upfront about invoices is not rude—it helps ensure your service remains reliable and avoids last-minute stress for both you and your clients.
Requesting payment upfront is a simple way to protect your time, your business, and the care you provide. It ensures that you are compensated fairly for every walk, prevents misunderstandings about payment, and allows you to plan your schedule with confidence. Most clients will appreciate the clarity, as it guarantees that their dog’s walks will continue consistently without interruption.
Providing invoices and requesting payment in advance in a clear, professional way shows that you are organised, trustworthy, and committed to delivering the best care for the dogs you walk.
Invoice Notice
We send invoices regularly to ensure our dog walking service runs smoothly and consistently for every client. Timely payment helps us maintain high-quality care, support our team, and plan your dog’s walks without disruption.
Invoices are sent via [email/online portal] and are due by [due date]. If you ever have any questions about an invoice or need to discuss payment arrangements, please contact us—communication helps us avoid any disruption to your dog’s routine.
Thank you for helping us keep our service professional, reliable, and caring for every dog.
Facebook Post Template: Invoice Notice
A Note About Invoices
We aim to make our invoicing simple and straightforward. Sending timely payments helps us:
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Keep all walks on schedule
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Support our dog walkers
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Ensure consistent care for your dog
Invoices are sent via [email/online portal] and are due by [due date]. If you have any questions or need to discuss payment, please get in touch. Clear communication helps us continue delivering the best care without interruption.
Thank you for helping us maintain a reliable service for all our clients.
Email Template: Invoicing
Subject: Your Invoice from [Business Name]
Dear [Client Name],
Please find attached your invoice for [Dog’s Name]’s walks covering [dates]. The total amount due is £[Amount], payable by [Due Date].
Timely payment helps us maintain consistent, high-quality care for your dog and ensures that our team can continue providing a reliable service.
If you have any questions about the invoice or need to discuss payment arrangements, please contact us as soon as possible. We’re happy to help and want to ensure there is no disruption to your dog’s routine.
Thank you for your support and prompt attention to this matter.
Kind regards,
[Your Name / Business Name]
[Contact Information]
{CONTACT DETAILS}
Late Payments
Just copy and paste and edit the text you require below
Reassurance for Dog Walkers
Everyone deserves to be paid on time, including dog walkers!
Asking clients for payment is an important part of running a professional business. Clients generally understand that timely payments are essential for maintaining consistent care for their dogs. Being clear and polite about payments is not rude—it ensures your service remains reliable and helps avoid last-minute stress for both you and your clients.
Providing reminders or notices in a professional, friendly way shows that you are organised, trustworthy, and committed to delivering the best care for the dogs you walk.
Late Payments
We understand that life gets busy, but timely payments help us keep our dog walking service running smoothly for everyone.
Notice: We kindly ask that all invoices be settled promptly. The sooner payments are made, the easier it is for us to plan and provide uninterrupted care for all dogs.
Planning: If you’re experiencing difficulties with a payment, please get in touch as soon as possible. We can often make arrangements to help.
Consistency: Prompt payments ensure your dog’s walks are never interrupted and our team can focus on giving the best care.
Flexibility: We understand that occasional delays happen. Advance communication allows us to find a solution quickly and avoid disruption.
Providing timely payments helps us maintain a reliable, professional service while supporting our team and the dogs we care for.
Facebook Post Template: Late Payments
A Friendly Reminder About Payments
We value looking after your dogs and want to make sure every walk runs smoothly.
If your account is overdue, please ensure any outstanding payments are settled promptly. Timely payments allow us to:
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Keep all walks on schedule
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Support our dog walkers
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Avoid any interruption to your dog’s routine
If you’re having any difficulties with a payment, please contact us—we are happy to discuss options and find a solution.
Thank you for helping us maintain a reliable service for all our clients.
Email Template: Late Payments
Subject: Friendly Reminder: Outstanding Payment
Dear [Client Name],
We hope you and [Dog’s Name] are well.
This is a friendly reminder that your account shows an outstanding balance of £[Amount]. Timely payment ensures we can continue to provide consistent, high-quality walks for your dog.
If you have already made the payment, thank you. If not, we would be grateful if you could settle the invoice by [Date].
Should you be experiencing any difficulties, please contact us as soon as possible. We are happy to discuss arrangements to avoid any disruption to your dog’s care.
Thank you for your attention and support.
Kind regards,
[Your Name / Business Name]
[Contact Information]
{CONTACT DETAILS}
Email Template: Late Payments
Subject: Friendly Reminder: Outstanding Payment
Dear [Client Name],
We hope you and [Dog’s Name] are well.
We would like to remind you that your account currently shows an outstanding balance of £[Amount]. Prompt payment ensures we can continue to provide consistent, high-quality walks and care.
If you have already made the payment, thank you. If not, we would appreciate it if you could settle the invoice by [Date].
If you are experiencing any difficulties or need to discuss payment options, please get in touch. We are happy to find a solution that works for you.
Thank you for your understanding and support.
Kind regards,
[Your Name / Business Name]
[Contact Information]
{CONTACT DETAILS}
Email Template: Serious Late Payments
Subject: Urgent: Outstanding Payment
Dear [Client Name],
We are writing to inform you that your account shows an outstanding balance of £[Amount]. Prompt payment is required to ensure uninterrupted service for [Dog’s Name].
Please settle the balance by [Date]. If payment is not received, we may need to temporarily suspend your dog’s walks until the account is cleared.
If you are experiencing difficulties or wish to discuss payment options, please contact us immediately. Open communication allows us to work together and avoid disruption to your dog’s care.
Thank you for your prompt attention to this matter.
Kind regards,
[Your Name / Business Name]
[Contact Information]
{CONTACT DETAILS}
Email Template: Money owed, payment required before walks
Subject: Payment Required Before Walks
Dear [Client Name],
We hope you and [Dog’s Name] are well.
We need to inform you that your account currently shows an outstanding balance of £[Amount]. Unfortunately, we will be unable to provide any further walks for [Dog’s Name] until this payment has been received.
To avoid any disruption in the future, we will now require that all walks are paid in advance. This ensures we can continue providing consistent, high-quality care for all our clients’ dogs.
Please arrange payment of the outstanding balance by [Date] so that we can resume [Dog’s Name]’s scheduled walks. If you have any difficulties with payment, please contact us as soon as possible so we can discuss arrangements.
Thank you for your understanding and cooperation.
Kind regards,
[Your Name / Business Name]
[Contact Information]
{CONTACT DETAILS}
Email Template: Payment still outstanding
Subject: Reminder: Payment Required to Resume Walks
Dear [Client Name],
We wanted to follow up regarding your outstanding balance of £[Amount] for [Dog’s Name].
As previously mentioned, we are unable to provide further walks until this payment has been received. To prevent any future interruptions, all walks will now need to be paid in advance.
Please arrange payment as soon as possible so that [Dog’s Name]’s walks can continue as scheduled. If you are experiencing any difficulties, contact us immediately so we can discuss a solution.
Thank you for your prompt attention to this matter.
Kind regards,
[Your Name / Business Name]
[Contact Information]
{CONTACT DETAILS}
Text Template: Payment still outstanding
Hello [Client Name],
We’re unable to provide walks for [Dog’s Name] until your account is up to date (£[Amount] outstanding). Please arrange payment as soon as possible.
Going forward, all walks will need to be paid in advance to ensure consistent care.
Thank you for your understanding.
[Your Name / Business Name]
