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Terms and Conditions

1. Services Offered

  • Dog walking business mentoring and professional development.

  • ADHD-aware business and mindset support.

  • Digital resources, templates, and training materials.

  • Memberships, group sessions, and online learning content.

2. User Responsibilities

By engaging with this website or any services provided, you agree that:

  • You are aged 18 or over, or have legal consent to access paid mentoring or business services.

  • You will use all materials, templates, and digital resources for your own professional development only.

  • You will not reproduce, share, sell, or distribute any content, materials, or recordings without written permission.

3. Digital Products and Memberships

  • All digital downloads, memberships, and online courses are non-refundable unless otherwise stated.

  • Access to online materials may be suspended or revoked if these terms are breached.

  • Membership or mentoring access may be paused or cancelled for non-payment or misuse.

4. Mentoring and Coaching

  • Mentoring is professional guidance, not therapy or counselling.

  • Results and outcomes vary and depend on your individual effort and circumstances; no guarantees are made.

  • All support is delivered within agreed boundaries and based on mutual respect.

  • Any information shared in group sessions or online communities must remain confidential.

5. Payments

  • Payments are processed securely via Stripe, PayPal, or other approved payment providers.

  • Payment must be received in full before access to mentoring, courses, or memberships is granted.

  • Late or failed payments may result in temporary suspension or cancellation of access.

6. Access to Work Support

  • We are happy to assist with Access to Work applications and provide supporting information where appropriate.

  • Please note that all decisions about funding and approval rest with Access to Work, and we cannot guarantee outcomes.

7. Limitation of Liability

We are not liable for:

  • Any business loss, emotional distress, or personal circumstances arising from mentoring, coaching, or content.

  • Actions or decisions taken by clients as a result of information or guidance provided.

  • Technical issues, service interruptions, or delays beyond our control affecting access to online materials.

8. Confidentiality and Respect

  • All client information and discussions are treated with confidentiality.

  • We maintain a respectful, inclusive, and supportive environment for all clients.

  • Disrespectful or abusive behaviour may result in termination of services without refund.

9. Updates to Terms

These Terms and Conditions may be updated periodically. Continued use of mentoring or digital services indicates your acceptance of any revised terms.

T&C

Disclaimer

All content, mentoring, and resources provided through this website are for educational and professional development purposes only. They are not a substitute for legal, financial, or therapeutic advice. You are responsible for how you apply the information and guidance shared. We make every effort to provide accurate, up-to-date content, but we cannot guarantee specific outcomes or results.

Privacy Statement

1. Overview

Your privacy is important to us. This Privacy Statement explains how we collect, use, and protect your personal information when you use our website, services, or digital products. We are committed to handling your data responsibly and in line with the UK General Data Protection Regulation (UK GDPR).

2. Information We Collect

We may collect the following types of information:

  • Personal details such as your name, email address, phone number, and business information when you make an enquiry, join a programme, or make a purchase.

  • Payment information, which is processed securely by trusted third-party payment providers such as Stripe or PayPal — we do not store your card details.

  • Website usage data, including cookies, IP addresses, and browsing behaviour, to help us improve your experience and website performance.

3. How We Use Your Information

We use your data to:

  • Provide mentoring, courses, and digital products you’ve purchased or signed up for.

  • Communicate with you regarding bookings, updates, or relevant offers.

  • Improve our services and website functionality.

  • Comply with legal or regulatory obligations.

We do not sell or share your personal information with third parties for marketing purposes.

4. Marketing and Communication

If you choose to join our mailing list, you may receive emails about resources, events, or services that may interest you. You can unsubscribe at any time using the link in our emails or by contacting us directly.

5. Data Storage and Security

We take data protection seriously. Your information is stored securely and only accessible to authorised personnel. We use appropriate technical and organisational measures to safeguard your data from unauthorised access, loss, or misuse.

6. Your Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you.

  • Request correction of inaccurate information.

  • Request deletion of your data where legally permitted.

  • Withdraw consent for marketing communications at any time.

To exercise your rights, please contact us at [insert contact email].

7. Cookies

Our website may use cookies to enhance user experience and analyse site performance. You can control or disable cookies in your browser settings, but this may affect how the site functions.

8. Retention of Data

We retain personal information only for as long as necessary to provide services, meet legal requirements, or resolve disputes.

9. Updates to This Policy

We may update this Privacy Statement periodically. Any changes will be posted on this page with an updated revision date. Continued use of our website or services after updates indicates your acceptance of the revised policy.

10. Contact Us

If you have any questions about this Privacy Statement or how your data is handled, please contact: mentor@tlcdogwalking.co.uk

Privacy Statement
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